I haven't been to BP in a long time. Mind you when I used to frequent the place the service was always great. If anything it was the attendants that would screw things up (late for an appointment, behind schedule, etc.)
As a matter of fact, one time the attendant I had booked an appointment with phoned in to say that she would be late that morning (an hour away) and management gave me a free session (door fee and tip). It was kinda strange because after my session I went back out in the waiting room, hung out, chatted with the girl at the desk and then my appointment showed up and had another session.
My last time there I visited Alana. Absolutely wonderful. This chick was nasty and horny and right into having fun.
I agree that some of the other "Desk People" should take a course in custmer relations. This spa has a lot going for it, cleanliness, some hot attendants and a convenient back door access for privacy purposes.
If they get their shit together, it could be a happening place.