Bad time at SRM

[lonely_in_weidman]

I tried to go to SRM for the first time since there has been so many GREAT reviews of the place. I made an appointment and got there 5 minutes early. The girl at reception told me that my appoinment is running 15 minutes late. I say no probelm. 20 minutes go by and I ask how much longer. The receptionist says another 10 minutes. I say OK. 15 minutes go by and I ask how much longer. She tells me 2 more minutes. 5 minutes go buy and I get EXTREMELY fed up and leave.

Is this the kind of service you guys are raving about? If you can't keep an appointment, please don't commit to it.

I'm a B&S regular and if I can't make the appointment I call well in advance to cancel. I can't stand waiting for service if I make an appointment and make all efforts to be on time. At B&S if a girl is late or does not show up, they do various things to make up for it. There are so many MPs out there you think customer retention is number one priority.

Post your thoughts. I surely will not go back to SRM.

 

[Pompal 09.]

I have one bad time in SRM half year ago, I drove an hour to there and was told that the MPA leave for personal reason. The appointment was confirmed. Totally damage was 2 hours driving on the road....

 

[bluetigerpaw4]

neo. Sorry to hear about your bad experience. They should have offered you another attendant, or if you were that bothered at least offer an apology, an explanation and some kind of compensation.

It has happened to me at SRM as well. A few customers ahead of me went overtime and I had to wait longer than usual. The management has no control over how long the clients are in the room. But SRM ladies are not clock watchers and will not rush a client out of the room. Joy apologized and explained why I was waiting for so long and went out of their way to make it up to me. I have been to other MPs where a girl has not 'completed' a session because someone had an appointment after me and they didn't want to make them wait. That bothered me more than waiting.

On the other hand, most of my experiences at SRM have been very good.

It's very unusual of SRM to ignore a customer complaint. Did you voice your concerns to the management?

If there are further developments please keep us posted.

 

[Sumit B]

I had the same problem once, but Joy took me upstairs and well....

 

[Billy bob]

It depends on who is watching the desk - Joy is awesome when it comes to treating customers with respect and making you feel like a VIP.

 

[Ham and Cucumber]

I agree with you 100% apparition.

Quite frankly I prefer visiting SRM when Joy's in coz at least I know if the MPA's running late I won't be sitting on the couch by myself.

The only other receptionist I liked at SRM was Jordan. (North American Indian) She was also very friendly, to me anyway, although I heard she could be quite aggressive with the MPA's for showing up late etc.

As for your bad experience neo, I'm not sure which MPA you had an appt with, and you don't have to say. The point is some MPA's are more reliable than others. I've tried to see Electra three times now, most recently a couple of weeks ago. I arrived at shift change only to be asked to come back in an hour. I did, she wasn't there, so I saw Natalia instead.

The MPA business is not the "real world" where the girls would have to (a) show up and (b) on time in order to keep their jobs.

The girls who are single(ie>> no kids) and busy (ie>> popular) seem to be the most unreliable coz they know if they don't see you their dancecard is still full...

Sad but true...

 

[Jigsaw]

What's with the negative reviews of SRM lately? I know even the best place has some "faults" or slip-ups... but the negatives seem to be disproportionally large currently. I myself believe SRM is a great place... although I do not doubt the negative experiences that have been posted. I've had a negative experience at SRM... but it was nothing in comparison to the many many GOOD experiences at SRM. So what's going on? Has something changed there? Or is it just that a bunch of people who had bad experiences decided to share their opinions while people who had good experiences stopped posting because there are already so many positive reviews?

 

[tehabwa]

Bad reviews are great - causes less people to visit and more openings for me. If only there were more bad reviews of Sophie.

I have been to SRM and have never had a bad experience.

 

[Basit]

Thanks for all the feedback. I did get a PMed apology and do want to try going to SRM again given all the GREAT reviews. I do understand that the greatest MPAs are not clock wathers and there may be delays. It was just that last night the receptionist just kept over promising and did not do those types of tihngs many of you described (particularly with regards to Joy).

Again, I got a nice note from SRM and this makes me feel better.

 

[sant kabir]

Of all the bad experiences I've had at various second rate establishments, being made to wait or not being able to see the girl I wanted, have not been the worst of them... by far.

If I was in the waiting room, I'd at least take comfort in knowing that the lucky bugger before me must be having the time of his life to want to pay for more time while he's still on the table. And I can't blame the girl for allowing it. I would have simply asked to see another girl. So, you get steak instead of roast beef. Imagine that! Personally, I never make appointments so this hasn't been a problem for me.

 

[Denny S]

I've had a few bad experiances there especially with my fav. one there as she's not a clock watcher she always run late from the first session and then it just gets worse.But overall there have been so many great experiances which still makes me keep on coming back there. And it's still my second most favourite spa.

 

[cutseypututaypie88]

beefy, of course not man! She was with me!

 

[Can]

2ND?!?!? What's your first???

 

[Obamanized]

Allure for close to a decade.

 

[ISK8BMORE]

Just wondering what that is. I hear people say that they give consistantly good sessions... regarless of the girl.

 

[M.3]

Allure has been consistently good for ages,it 's always recommended to book an appointment with your fav. one but for me it has been the only place where whenever i feel like getting a massage i just walk in and chose anyone and walk out of my session with a smile on my face.Their lineup is just amazing,even the 7th or 8th best can be a superstar at a lower end spa.(IMHO).

 

[Jenna]

Hazel was the only girl I was with at Allure... I enjoyed it quite a lot. I think I'm gonna go back to try Ivy. Hrm... must do it before the end of the year.