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Look forward to your booking.
It so happened at my first time to E&M, the owner, Michelle, was looking after the reception. Without an appointment, I had to wait for about half an hour and Michelle suggested me to use the sauna first.
Michelle led me to the basement and showed the facilities and turned on the sauna - I then took a shower before heading into the sauna - my clothes were put into a locker. I held only a key to the locker. I showered again after about 15 minutes and put on the robe. When the massage room was ready Michelle came down to lead me to the room. Bring with your wallet into the room - you have to pay the room fee and tip to the girl (or to the reception) after the session. I normally pay to the girl.
As I said before, I did not know at that time the receptionist was the owner and wondered what a good and caring reception services. Even there is no one show you around, when you go down to the basement and you will easily figure out what to do. If there is no one came down to the basement at about the time to get you, you may simply call the receptionist with their number to find it out. I did that once.