The customer in question is not one of Lucy's regulars. In fact customer in question doesn't even know who Lucy is. So that part of your story is impossible to be true.
The funny thing about this business is every guy seems to think he's on an even playing field when it comes to the women at the spa, especially new ones. Women in general are looking for emotional connections, if you can't find that middle ground deeply, quickly, you might not get the same mileage as others.
Some people just are generally good with other people. And they're able to relate, and get in tune with an another individual quickly.
I will end this post with a small hint for those of you hobbing, if the girl is new, truly new to the business, and she begins to kiss you, I guarantee your mileage has the potential to be higher. Women are generally emotional creatures, and kissing is quite intimate for those not hardened by the sex industry.