Company not answering phone for few days

[Nephila]

Hi I have been trying to get an order from essentially oils the last week and no one answer the phone has anyone know what happening with them , I love their products, I am reflexologies and use the base cream they have for my treatments.

Please help !!!!!!!!!!!! Thanks
Hava

 

[Hikari]

I've been using them for a while, too.

I put an order in before Easter for some grape seed oil and when it didn't turn up I called them. The woman said she'd see where my order was and call me back - she didn't.

I called again and was told that they were out of stock of grape seed oil and didn't know when it was coming in! I asked why they didn't tell me before, but she just seemed very stressed and apologetic, and said it should be in soon.

Since then, I've tried calling them and got no answer, and I've emailed them, but had no reply.

Seems like they've disappeared!! Am trying to get my bank to get my money back.

 

[Mom]

I've just come here to ask the same, if anyone is aware of what's happened to Essentially Oils!! I've tried calling today to place an order and I also have got no reply. I did order some base cleansing lotion a few months back and when I placed the order they said they were out of stock and wouldn't be having any in for approx 10 days. I chased after about 3 weeks and was told that it still wasn't in and they would send as soon as they had supplies. I phoned again a couple of weeks later and was told that the gentleman in charge was very ill and this was the reason for the delay (again it was by a very stressed lady). The base cleanser then arrived a few days later. I do hope all is OK, but I fear maybe the gentleman is still not well.

It will be a great shame if they have had to close, as I agree, their products were always lovely.

Snitchley

 

[Robert Singletary]

HI they always had such a good service, I did have a problem getting my base cream just after the new year, but I did get it. I am nearly out, do you know anyone else who sell base cream at affordable prices, all the others I looked at are twice as much in price. It will be sorry if they have a problem, because they have such nice quality oils, and creams. I just hope something will turn out good for them. Thanks you all for your response Hava

 

[AbukexM]

If any of you receive the newsletter/special offers or read it on their website, I believe it says that Charles has had an accident.

Perhaps things arent going too well for them due to this - hope things are on the up for them.

 

[Curagorodd]

That was in December. They seemed ok to take my order - and my money in April and overlooked to tell me they were out of stock!

I'm sorry if someone is unwell, but it is a business they are running, and I need oil to run mine!

 

[JJGress]

So many have not received thier goods from them this year. I cant beleive they are still taking orders.

 

[??????H]

While things @ Essentially Oils are working themselves out why not try Alan Howell @ www.shechina.co.uk . I've been buying from him for over 15yrs without a single hitch.

I hope Charles and his crew recover soon it's a real shame.

Cheers, Sue

 

[Platobeenz]

Hi, just thought I would let you all know that apparently essentiallyoils have gone into receivership! I also ordered goods a couple of months ago, only half of which arrived. It is now impossible to get in touch with them so goods/refunds are unlikely, so that's me £22 out of pocket and many more people too I don't doubt

 

[Emerald]

Hi all, further to what Della said, I've done a bit of research as we placed a £118 order with them two weeks ago and haven't been able to get in touch since! Anyway, it turns out that if you've made a credit or debit card payment, you can call your bank and they'll request it back from the company. They're allowed 30 days to put it back into your account (from the date they took the money), after that your bank can contact the firm that's dealing with the receivership and they'll get a refund from them.

Hope that's a help to some people - shame to see the company go under, they were always lovely and helpful, and the newsletter was a good read, too. Anyway, best of luck with it!

 

[Sainfanise]

Hi all,

I live only a couple of miles from where Essentially Oils are based in Churchill, and a fellow therapist went over yesterday to get some supplies and it was all locked up with no one around and the place looked empty apparently.

 

[Pompal 09.]

I am truly sorry to hear this as I've been using essentially oils for quite a few years now and always rang my orders in as found their website impossible to use.

I also recommend them to students so will stop that pronto, so thanks for the heads up.

again, what a shame as they were a good company, most of my oils are from them......

 

[anonyamous]

This is a shame to hear - I've ordered oils from them in the past and been pleased with the results. Although I hadn't ordered anything from them for a while, it's funny as I was wondering only yesterday about what had happened to the newsletters... then I read this.

 

[ellen<3]

Hello all,
I also have been trying to get them for days. I have bought oils and recomended them to my friends for 8 years (approx) I have never had bother before with them but i noticed that from December I waited a long time for rosehip oil. I placed an order in february for nearly 400 pounds and they took the money but no oils came each time i spoke to the stressed lady on the phone she assured me that they would come. I cant believe that this is how they would treat their customers. They knew what was happening but still took the money.

 

[Bernie]

It sounds as though they were a small family run business. Imagine if that were your business and your partner was suddently taken ill or involved in a serious accident. Whilst you would try and keep the business going, in the hope you can 'hold the fort' whilst the partner is out of action, at the end of the day, if you just can't keep it going because personal matters take a priority, then you have to let the business go. I'm sure it's not a case that they deliberately 'treated their customers' in that way, and are likely very sorry that the business had to go into receivership and that customers have not received their goods. A persons health is more important than a business.

Hopefully, most people who purchased from them will have used a credit card and had some payment protection with that, so they can claim the miney back through the credit card company.

Let's hope that, they are well or managing to recover themselves and their health.

All Love and Reiki Hugs

 

[pepsi_coke]

Hi Energylz, I am only new to this site and was wondering if that was your reply to me. Picking up on what you said health is the most important thing in life and i also think belief is another one. I run my own small business full time whilst providing for my family, i do a lot for charity and some times have had a struggle to pay my bills. With all the sympathy in the world for charles i have been a loyal customer for years and paying for my oils when i ordered them. I do feel that they should not have taking payments for orders which they were not going to honour.

 

[Destrucity]

Hi Clearlakes



My apologies for not welcoming you to Healthypages as newbie here. *hugs*

It was in answer to everyone, but just picking up also on the part where you said you couldn't believe they would treat their customers like this. My point being that I'm sure it wasn't their intention for the business to end up like that, after all, who wants their business to go into receivership? And stopping taking orders from customers wouldn't help to save the business if it's at the stage of "struggling".


I'm sure they took the payments with every intention of honouring them, but nobody can forsee the future, and things clearly went wrong. It seems harsh to judge them for trying to keep the business running when clearly unforseen circumstances happened. If it was a member of your family who desperately needed all your assistance, could you guarantee that you could fulfill all the orders places with your business? Would you stop taking orders and let the business fail, if you believed that you could still manage to keep it going at the same time, just because of a change of circumstances?

Few businesses are out there to just take orders without the intention of fulfilling them (only the cowboys do that). As you say, you (and others) have been loyal customers and been pleased with their services in the past, so why not recognise that this was obviously something out of their control. I'm sure if you've placed an order costing a great deal, then you are covered by your credit card company and will receive a refund, so just call your credit card company and explain the situation to them.

All Love and Reiki Hugs

 

[Loving Life!]

Hi Energylz,

Any one would think that you may have a interest of some sort in this company. As I said I run a small company and being a one woman band I can not afford to loss 400 pounds, My first and fore most loyalties lay with my own family and I feel that it would have been easy for them to contact each one of their loyal customers and let them know what was happening.

Im sure all of us have had difficulties but our client come first in the work place and while we are offering a service it should be done as professionally as possible.

Best wishes

Mary

 

[Vivian C]

Not at all. I've never used them and didn't even know of them before this thread.


Surely you paid for such an amount using your credit card? Call your credit card company for a refund.


Who are we to know what would have been "easy" for them? We don't know what the situation was or is. Generally a company is not going to email customers to tell them about a personal issue, especially if the hope is that things will get sorted and business will resume as normal soon. As I said, it's likely unforseen circumstances.


I'm sure the lady on the phone did her best to be as professional as possible. Did anybody experience that she wasn't?

Of course nobody likes to lose money due to a company going bust, though it's happened to almost all of us, or someone we know. That doesn't mean that we should be harsh in judging the company without knowing the facts. Of course there are cowboys out there who will just take your money and run, but these people certainly don't come across as having been of that nature, even by your own admission you had good business from them before, so to turn against them with such words at a time when they have suffered as well just doesn't seem beneficial to anyone.

Perhaps I just prefer to give people the benefit of the doubt until I know any solid facts, but that's just me I guess.

All Love and Reiki Hugs

 

[AssLoraiaa]

I actually have no hard feelings about this as I am hopeful of getting a refund via my credit card, as you say, and I have in fact found a better supplier because of what happened, but it is clear to me now that what I was told by this woman in my last telephone conversation with her the day before they closed was not true. Would that be considered professional?