Judy is a young girl and speaks good English and Taiwanese. Haven’t heard any feedback about here. Members feel free to chime in. In regards to the double book and late appointments. Double bookings have been significantly reduced and late appointments happen at every spa. I’m sure everyone of us would have gone late Atleast once due to traffic or something which may have caused delay. We appreciate you all supporting the spa. Thank you
Thanks, but with respect.
The booking issues, experienced at Comfort, I have not experienced anywhere else. Not at Z-one, not V-one, not Golden Wellness, not Retreat, and recently not a Mei's.
I've experienced delays, double booking, customers being brought in knowing my appointment time would be late.
Recently I came for a 1PM apt, and had to return at 2PM because a customer was taken in as a walk in at my time slot.
Anyone using Massage Planet is aware of the issues encountered at Comfort.
I am aware of number of members not returning to Comfort because of these issues.
So, with all due respect, I disagree, these kinds of problems DO NOT HAPPEN AT OTHER SPAS, if so rarely.
If I make an appointment, I expect the MPA will be available at the appointed time, and my slot and booking preference is honoured.
Personally, I used to visit the spa frequently, that is not the case now, based on my experience.
Hope this helps! Cheers!