Best way to "put the lads" at ease is for her to show up for her scheduled shifts. Or don't book scheduled shifts at all and get herself added on day of and take walk-ins.
Don't make excuses bc she's a pretty girl with high service. It's becoming an epidemic of missed shifts for her and every one is inconveniencing (and disrespecting) a day's worth of paying customers.
It's time for Premier to do something. If I were them the next time she cancels last minute I'd cancel the rest of her shifts for the week. Clearly it's gotten out of control and they need to reign her back in. I get that some girls are flakes but this is getting ridiculous... every week we see new posts about her canceling shifts. She's making Premier look bad.